General questions

What is the quality of your products compared with retail stores?
Your prices are significantly lower then retail stores, why?
Where is your company located?
Do you have a showroom where I can see the products in person?
What is the best way to reach you?
What are your office hours?
How long have you been in business?

Product related questions

What type of stone is used with your products?
What is the thickness of the stones?
Does the stone come polished or honed?
Do the items come as one piece or many separate pieces?
What kind of backing is used for the products?
How long will these products last?
Is it possible to get stone samples?

Design questions

I need a specific size, can you do this?
Can I mix and match your designs?
Can I use my own designs?
For the mosaics, what is the difference between tumbled and standard?
Can your consultants help me with color and design choices?
I am having trouble visualizing my colors choices in the design, can you help?
I wish I could see what the actual product would look like in my home before I purchase, can you help?

Installation and care

What are the general steps in the installation process?
Can I install this myself?
What does the installation usually cost when done by a professional?
How do I care for the stones once installed?
Should I use a sealer after installation?
Can these products be installed outdoors?
Is there any special care needed when installing in a swimming pool?
Can you recommend a good installer for me?

Shipping questions

Do you ship internationally or just to U.S. residents?
I live in Arizona; can I pick up the item myself to save some money?
How long does shipping take?
How much does shipping cost?
After I purchase, how will I know the status of my order?
How will I know when the item will be delivered?
What precautions are taken to ship the items safely?
Do you offer insurance on items during shipping?
What do I do if an item arrives damaged?

Guarantee and Return Questions

Do you have any guarantee on your products?
What is your return policy?
How would I get my money back?

Payment Questions

What are your accepted payment methods?
I live in Arizona; do I have to pay sales tax?
Can I get a deeper discount if I buy more then one products at the same time?


General questions

What is the quality of your products compared with retail stores?

We use the finest stones. We combine the latest cutting technologies with the old world methods for creating our stone products. Our artisans and craftsmen are among the best in the world, resulting in products as good or better then any you will find in tile or other fine stores.
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Your prices are significantly lower then retail stores, why?

We have large warehouses without the fancy showrooms and maximize space. The internet and new cutting technologies have also allowed us to streamline our processes. We do not have the many layers typically found in the supply chain of other companies manufacturing these types of products.
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Where is your company located?

Our main warehouse is located at 1230 N. Hobson #109, Gilbert, Arizona, 85233 (Metropolitan Phoenix)
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Do you have a showroom where I can see the products in person?

We do not have a "showroom" but please come visit one of our warehouses anytime to find great deals on specialty stone products.
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What is the best way to reach you?

Toll Free 1-866-240-8659, local 480-331-1956 or visit our Contact Us page and send us an email. We have Live Chat which can be launched during regular business hours by clicking on the link located on the far left hand side of this page.
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What are your office hours?

9:00am - 5:00pm MNT, Mon - Fri.
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How long have you been doing business?

We obtained our business license in year 2006.
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Product related questions

What type of stone is used with your products?

For our mosaic products, we have over 30 natural marble stones that are typically used. However, we have also used man made tile and glass for mosaic projects. For our solid stone products (waterjet cut), we use marble, travertine, onyx, and granite. Please see the product descriptions for more details and options.
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What is the thickness of the stones?

3/8" or 1/2" is typical. Please see the description for each particular product for more details.
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Does the stone come polished or honed?

We can customize the finish for you. Our waterjet products can be polished or honed. Our mosaic products can be polished or tumbled. Please see the specific products description for more details and options.
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Do the items come as one piece or many separate pieces?

Our products come as one piece, meaning the different stone pieces are glued to a backing. This makes installation much easier and shipping safer.
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What kind of backing is used for the products?

The mosaics are glued to fiberglass mesh and the waterjet cut stone products are generally placed on a solid honeycomb backing.
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How long will these products last?

As 16th Century Italian Artist Giorgio Vasari wrote: "Mosaic is the most durable picture that exists. Other paintings fade with time, but mosaic continually brightens with age". This applies to all of our products. They will last centuries.
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Is it possible to get stone samples?

Yes, give us a call or email us. We have also worked very hard to make sure our Materials and Colors page is very accurate. If you require samples please contact us.
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Design questions

I need a specific size, can you do this?

We can customize almost any product to your exact specifications. Please contact us with your specific size needs.
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Can I send you my tile to use for the creation?

Yes, but shipping and handling fees apply.
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Can I mix and match your designs?

Yes, we understand that many times you will love many parts of a specific design but would like to change a small portion of it. We will work with you to get your design just right.
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Can I use my own designs?

Yes, you can submit your own designs. We cannot reproduce copyrighted material.
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For the mosaics, what is the difference between tumbled and polished?

Polished mosaic pieces are hand cut from polished marble and then installed into the design. The edges are crisp and clean. Tumbled mosaic pieces, after being cut, are placed into a special machine called a tumbler. This gives the tumbled stone an aged look and a warmer tone, with rounded off edges and corners. Please see our materials and colors page for pictures.
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Can your consultants help me with color and design choices?

Yes, we would love to.
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I am having trouble visualizing my colors choices in the design, can you help?

Yes, our computer software allows us to take your design choice and then add your color choices. We can then email the draft to you for your review.
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I wish I could see what the actual product would look like in my home before I purchase, can you help?

Yes, if you send us a picture of the installation area in your home or business, we can then "morph" the product with your image to give you an idea of what it will look like installed.
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Installation and care

What are the general steps in the installation process?

1. Install your existing floor in its entirety.

2. Take your new medallion and place on the floor in the exact spot you want it to be installed. Trace the outside of the medallion with a heavy pencil.

3. Remove the medallion from the installation area.

4. Use an angle grinder with a diamond round blade to cut out the area. Follow the traced line carefully until you have penetrated through the thickness of the existing tile.

5. Using a hammer and hand pick, break out the unneeded tile and thin set. After the tile is broken up, clean the area with a hand broom.

6. Carefully place the medallion back in the cut area to make sure it fits perfectly and then remove again.

7. Trowel thin set into area with the appropriate thickness. If you do not know how much to use, it is best to fill the entire area completely with thin set. Make sure you have a nice level surface that is flush with your existing tile floor.

8. Using two people, carefully lower the medallion into the thin set. Excess thin set will come out the sides, clean as needed. Finally, use your hands and a level to make sure the medallion is flat and flush.

9. Let the thin set harden for 12 - 24 hours before grouting.

10. Grout your medallion using a hand trowel and a wet sponge.

11. Thoroughly clean your medallion.

12. Apply your stone sealer.

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Can I install this myself?

Yes, if you have the correct tools.
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What does the installation usually cost when done by a professional?

Depending on the size, the installation usually costs $150 - $250.
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How do I care for the stones once installed?

Use natural stone sealer, general floor cleaning.
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Should I use a sealer after installation?

Yes. Use a natural stone sealer after installation and again every few years. They can be purchased at Lowes or Home Depot.
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Can these products be installed outdoors?

Yes. Because these are natural stone, they will do great in any weather condition.
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Is there any special care needed when installing in a swimming pool?

No, but we recommend your pool builder or subcontractor does the installation.
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Can you recommend a good installer for me?

If you live in Arizona please contact us and we can recommend some great installers. If you do not, we recommend searching Google Local for tile installers your zip code. Example, Tile Installers 85249
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Shipping questions

Do you ship internationally or just to U.S. residents?

We ship FREE to the continental U.S. We will ship internationally but, additional fees may apply. Please contact us for estimated shipping costs to your country. The fees may be minimal.
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I live in Arizona; can I pick up the item myself to save some money?

Yes. If any customer is able to pick up the items from our warehouse/s, we will provide discounts.
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How long does shipping take?

In stock items usually arrive in 2 5 business days (continental U.S.). Custom items can take longer. Custom Mosaic Medallions and backsplashes 2-4 weeks, waterjet medallions and backsplashes 6 - 8 weeks typically.
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How much does shipping cost?

FREE to the continental U.S. Additional shipping fees may apply when shipping to other countries.
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After I purchase, how will I know the status of my order?

You will be contacted regularly via email with a status update on your item.
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How will I know when the item will be delivered?

You will be emailed the tracking number for your item after we ship. You will then be able to see the items status in real time online.
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What precautions are taken to ship the items safely?

We have years of experience shipping stone products. Your stone product will arrive safely.
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Do you offer insurance on items during shipping?

Yes, insurance is included on all purchases that are shipped.
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What do I do if an item arrives damaged?

Contact us immediately and we will send you an identical replacement item if time permits or a full refund.
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Guarantee and Return Questions

Do you have any guarantee on your products?

We have a lifetime guarantee on all of our items, *normal wear and tear*. Because they are stone, they should last for centuries.
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What is your return policy?

On standard items (not customized) we offer a no questions asked 60 day return policy. Return shipping charges must be born by the purchaser, unless there is damage in shipping.
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How would I get my money back?

When we have received the returned item/s, we will issue you a check or send the money back to your credit card immediately. Customers can tell us which they prefer.
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Payment Questions

What are your accepted payment methods?

I live in Arizona; do I have to pay sales tax?

Yes, Arizona residents are subject to Sales Tax @ 8.56%.
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Can I get a deeper discount if I buy more then one item at the same time?

Yes, if you purchase more than one item we will give you additional discounts. Please contact us for details.
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