How is the quality of your products?
Your prices are significantly lower then other retail stores, why?
Where is your company located?
Do you have a showroom where I can see the products in person?
What is the best way to reach you?
What are your office hours?
How long have you been in business?
Product related questions
What type of stone is used with your products?
What is the thickness of the stone products?
Does the stone come polished or honed?
Do the items come as one piece or many separate pieces?
What kind of backing is used for the products?
How long will these products last?
Is it possible to get stone samples?
Design questions
I need a specific size, can you do this?
What thickness is correct for my application?
Can I send you my tile to use for the creation?
Can I mix and match your designs?
Can I use my own designs?
Are there additional costs for custom work?
How long will it take to receive my custom item?
For the mosaics, what is the difference between tumbled and standard?
Can your consultants help me with color and design choices?
I am having trouble visualizing my colors choices in the design, can you help?
I would like to know what the actual product will look like in my home or business before I purchase. Is that possible?
Can I send you my own picture to use for the hand painted backsplashes?
Installation and care
What are the general steps in the installation process?
Can I install this myself?
What does the installation usually cost when done by a professional?
How do I care for the stones once installed?
Should I use a sealer after installation?
Can these products be installed outdoors?
Is there any special care needed when installing in a swimming pool?
Can you recommend a good installer for me?
Shipping questions
Do you ship internationally or just to U.S. residents?
I live in Arizona; can I pick up the item myself?
How long does shipping take?
How much does shipping cost?
After I purchase, how will I know the status of my order?
How will I know when the item will be delivered?
What precautions are taken to ship the items safely?
Do you offer insurance on items during shipping?
What do I do if an item arrives damaged?
Guarantee and Return Questions
Do you have any guarantee on your products?
What is your return policy?
How would I get my money back?
Payment Questions
What are your accepted payment methods?
I live in Arizona; do I have to pay sales tax?
Can I get a deeper discount if I buy more then one products at the same time?
General questions
How is the quality of your products?
We use the highest quality stones for all of our products. We combine the latest cutting technologies with the old world methods. Our artisans and craftsman are among the best in the world, resulting in products as good or better then any you will find in tile or other fine stores.
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Your prices are significantly lower then other retail stores, why?
Simple, our overhead is low, so we can pass on the savings to you. Also, the internet and new cutting technologies have allowed us to streamline our processes. We do not have the many layers typically found in the supply chain of other companies manufacturing these types of products. We always try to cut out the middle man.
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Where is your company located?
We are located at 20 West Baseline Rd. #5 in Mesa, Arizona, just South of the U.S. 60 between Arizona Avenue and McQueen. (Metropolitan Phoenix)
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Do you have a showroom where I can see the products in person?
Yes. Please visit us at 20 West Baseline Rd. #5 in Mesa, Arizona, just South of the U.S. 60 between Arizona Avenue and McQueen.
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What is the best way to reach you?
Toll Free 1-866-240-8659, local 480-818-4533, or visit our Contact Us page and send us an email. We have Live Chat which can be launched during regular business hours by clicking on the link located on the far left hand side of this page.
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Mon - Fri, 8:00 am to 5:00 pm PST, Saturday, 9:00 am - 3pm PST.
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How long have you been doing business?
We obtained our business license in 2006.
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Product related questions
What type of stone is used with your products?
We use marble, travertine, granite, and onyx. Slate is not typical, but can also be used.
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What is the thickness of the stone products?
3/8" and 1/2" are by far the most popular thicknesses. However, some of the mosaics can be done in 1/4". Please read the details page to find the thickness of the product you are interested in.
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Does the stone come polished or honed?
We have both polished and honed products. If you would like a particuliar finish, please let us know and we can do that for you.
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Do the items come as one piece or many separate pieces?
95% of our products come as one piece, unless specified on the items details page. This makes installation much easier. The exception are some of the very large items that must be in multiple section for storage and freight purposes. These products will come together seamlessly during installation.
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What kind of backing is used for the products?
The mosaics are glued to fiberglass mesh and the waterjet cut products are generally placed on a solid honeycomb backing.
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How long will these products last?
As 16th Century Italian Artist Giorgio Vasari wrote: "Mosaic is the most durable picture that exists. Other paintings fade with time, but mosaic continually brightens with age". This applies to all of our products. They will last centuries.
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Is it possible to get stone samples?
We generally do not send stone samples. However, we do occasionally make exceptions. Please check our Materials and Colors page for more details. If you still require samples please contact us.
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Design questions
I need a specific size, can you do this?
We can customize almost any product to your exact specifications. Please contact us with your specific size needs.
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What thickness is correct for my application?
This is a combination of the thickness of your existing or new tile and the amount of thinset used by the installers. For example, a 3/8" thick medallion can easily go in a floor with 3/8" or 1/2" tile. It can even be put in a 1/4" floor if the installers raise the tile slightly with extra thinset. This is a very common scenario. The hardest installation, for obvious reasons, would be a 1/2" thick medallion in a 1/4" tile floor. We have seen this also done, if the tile is built up with enough thinset. Please consult your installers or give us a call about your specific scenario.
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Can I send you my tile to use for the creation?
No. We use slabs to create our medallions. However, you can send us your tile so we can compare the color to the product/s you are interested in. We would be happy to take pictures for you.
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Can I mix and match your designs?
Yes. We understand that at times our clients will love most parts of a particuliar design, but would like to change a small portion of it. We will work with you to get any design just right. Custom fees apply.
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Yes, you can submit your own designs or if you see a design you like elsewhere, take a picture and we will create it. Note: We will not be able to reproduce original copyright designs. However, we can modify the design to your liking.Custom fees apply.
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Are there additional costs for custom work?
Yes. Depending on the complexity of the design, size, and stone used. 20% - 30% above the in stock price is generally accurate. For an exact quote, please contact us.
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How long will it take to receive my custom item?
Custom mosaic items, 2 - 3 weeks. Custom waterjet items, 4 - 6 weeks.
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For the mosaics, what is the difference between tumbled and standard?
Standard mosaic pieces are hand cut from marble and then installed into the design. The edges are crisp and clean. Tumbled mosaic pieces, after being cut, are placed into a special machine called a tumbler. This gives the tumbled stone an aged look and a warmer tone, with rounded off edges and corners. Please see our materials and colors page for pictures.
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Can your consultants help me with color and design choices?
Yes, we would love to. Please give us a call or email us at sales@medallionsplus.com.
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I am having trouble visualizing my colors choices in the design, can you help?
Yes, our computer software allows us to take your design choice and then add your color choices. We can then email the draft to you for your review.
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I would like to know what the actual product will look like in my home or business before I purchase. Is that possible?
Yes, if you send us a picture of the installation area in your home or business, we can then morph the product with your image to give you an idea of what it will look like installed.
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Can I send you my own picture to use for the hand painted backsplashes?
Yes. Our artists can take your picture and paint it on tile to make you a one of a kind backsplash.
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Installation and care
What are the general steps in the installation process of a floor medallion?
1. Install your existing floor in its entirety.
2. Take your new medallion and place on the floor in the exact spot you want it to be installed. Trace the outside of the medallion with a heavy pencil.
3. Remove the medallion from the installation area.
4. Use an angle grinder with a diamond round blade to cut out the area. Follow the traced line carefully until you have penetrated through the thickness of the existing tile.
5. Using a hammer and hand pick, break out the unneeded tile and thin set. After the tile is broken up, clean the area with a hand broom.
6. Carefully place the medallion back in the cut area to make sure it fits perfectly and then remove again.
7. Trowel thin set into area with the appropriate thickness. If you do not know how much to use, it is best to fill the entire area completely with thin set. Make sure you have a nice level surface that is flush with your existing tile floor.
8. Using two people, carefully lower the medallion into the thin set. Excess thin set will come out the sides, clean as needed. Finally, use your hands and a level to make sure the medallion is flat and flush.
9. Let the thin set harden for 12 - 24 hours before grouting.
10. Grout your medallion using a hand trowel and a wet sponge.
11. Thoroughly clean your medallion.
12. Apply your stone sealer.
Yes, if you have the correct tools. It really is pretty easy with the right instructions. Go for it!
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What does the installation usually cost when done by a professional?
Depending on the size, the installation usually costs $150 - $250.
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How do I care for the stones once installed?
Use natural stone sealer, general floor cleaning.
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Should I use a sealer after installation?
Yes. Use a natural stone sealer every few years. They can be purchased at Lowes or Home Depot.
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Can these products be installed outdoors?
Yes. Because these are natural stone, they will do great in any weather condition.
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Is there any special care needed when installing in a swimming pool?
No, but we recommend your pool builder or subcontractor does the installation.
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Can you recommend a good installer for me?
If you live in Arizona, please contact us and we can recommend some great installers. If you are outside of Arizona, please use our built in installation finder by clicking our Google Local page.
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Shipping questions
Do you ship internationally or just to U.S. residents?
We ship FREE to the continental U.S. We will ship internationally, but additional fees will apply. Please contact us for estimated shipping costs to your country. The fees may be minimal.
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I live in Arizona; can I pick up the item myself?
Of course. Please visit our store.
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In stock items arrive in 2 – 5 days (continental U.S.). Custom items can take much longer. Please see our Shipping Page for details on transit times to your area.
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FREE ground shipping to the continental U.S. Additional shipping fees may apply when shipping to other countries.
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After I purchase, how will I know the status of my order?
You will be contacted regularly via email with a status update on your item.
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How will I know when the item will be delivered?
You will be emailed the tracking number for your item after we ship. You will then be able to see the items status in real time online.
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What precautions are taken to ship the items safely?
We have years of experience shipping stone products. Your stone product will arrive safely.
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Do you offer insurance on items during shipping?
Yes
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What do I do if an item arrives damaged?
Contact us immediately and we will send you an identical replacement item or give you a full refund.
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Guarantee and Return Questions
Do you have any guarantee on your products?
We have a lifetime guarantee on all of our items, *normal wear and tear*. Because they are stone, they will last for centuries.
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On standard items (not customized) we offer a no questions asked 60 day return policy. Customer pay to the return the item, unless there are product problems, which we will pay the return shipping costs.
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How would I get my money back?
When the item has been returned, we will issue you a check or send the money back to your credit card immediately.
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Payment Questions
What are your accepted payment methods?
I live in Arizona; do I have to pay sales tax?
Yes, Arizona residents are subject to Sales Tax @ 9.05%.
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Can I get a deeper discount if I buy more then one item at the same time?
Yes, if you purchase more than one item we will give you additional discounts. Please contact us for details.
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